These Terms of Service (“Terms”) govern your access to and use of Rehnuma (“Rehnuma”, “we”, “us”, “our”) — a school-management platform operated from Attock, Punjab, Pakistan — including our web dashboard and mobile apps (together, the “Service”). By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Contents
1. Who may use the Service
The Service is offered to private schools in Pakistan through an invitation/onboarding process. The account holder is the school, acting through its owner or an authorised administrator who confirms they have authority to bind the school to these Terms. School staff (teachers/admins) and guardians use the Service under accounts created by the school. You must be capable of forming a binding contract under Pakistani law.
2. Accounts & access
- You are responsible for keeping login credentials confidential and for all activity under your account.
- The school is responsible for the accounts it creates for its staff and guardians, and for promptly deactivating access when someone leaves.
- Notify us promptly of any unauthorised use or security concern.
3. School responsibilities
- The school is the data controller for the information it enters (including students’ and guardians’ data) and is responsible for having a lawful basis and any required consents — including parental consent for children’s data — under applicable law.
- The school warrants that it is authorised to provide the data it enters and to instruct us to process it.
- The school is responsible for the accuracy of records and for what it chooses to send to guardians.
4. Subscriptions, fees & payment
- The Service is offered on subscription tiers (currently Starter, Growth, Scale, and Network+), each with a monthly fee and, where applicable, a per-student fee. Feature availability (including AI features and multi-branch) depends on the tier.
- A one-time onboarding fee may apply and is confirmed at onboarding.
- We may offer an introductory free period (for example, the first month free) with no long-term contract. The specific offer is confirmed with the school at onboarding.
- Fees are quoted in Pakistani Rupees (PKR) and are exclusive of any applicable taxes unless stated otherwise. Prices may change with reasonable notice; changes do not apply to a period already paid for.
- Timely payment is required to keep the account active. We do not currently process card payments through the Service; billing is arranged directly with the school.
5. Cancellation & refunds
- Subscriptions are month-to-month with no long-term lock-in; either party may end the subscription with reasonable notice.
- Except where required by law, fees already paid are non-refundable, and no charge is made for a future month after cancellation takes effect.
- On cancellation, the school may request an export of its data before its account is closed (see §7 and the Privacy Policy).
6. Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in violation of applicable law (including Pakistan’s Prevention of Electronic Crimes Act, 2016);
- upload unlawful, harmful, or infringing content, or data you are not authorised to provide;
- send messages to guardians that are unlawful, harassing, or unsolicited beyond the school’s legitimate communications;
- attempt to breach security, access data you are not authorised to access, or disrupt the Service;
- reverse-engineer, copy, resell, or sublicense the Service except as permitted by law.
7. Data protection
Our handling of personal data — including students’ data and the school/processor relationship — is described in our Privacy Policy, which forms part of these Terms. We process personal data on the school’s behalf and on its instructions to provide the Service, and use the sub-processors listed in the Privacy Policy. On termination, we will delete or return school data as described there.
8. Intellectual property
- Rehnuma and its licensors own the Service, software, design, and brand. We grant the school a limited, non-exclusive, non-transferable right to use the Service during the subscription.
- The school retains ownership of the data it enters (“School Data”). The school grants us the rights needed to host and process School Data to provide the Service.
- We may use aggregated, anonymised statistics that do not identify any school, student, or individual to operate and improve the Service.
9. Availability & changes
We aim for reliable service but do not guarantee uninterrupted availability. We may perform maintenance, and we may add, change, or remove features. Some communications depend on third-party providers (for example, WhatsApp Business messaging) and are subject to their availability and approvals.
10. Disclaimers & limitation of liability
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. AI-generated content may contain errors and should be reviewed before it is relied upon or sent.
To the maximum extent permitted by applicable law, Rehnuma will not be liable for indirect, incidental, special, or consequential damages, or for loss of data, revenue, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the fees paid by the school for the Service in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify us against claims arising from your misuse of the Service, your breach of these Terms, or your entering of data without the required authority or consents.
11. Suspension & termination
We may suspend or terminate access if these Terms are breached, if payment is overdue, or if necessary to protect the Service or its users. The school may stop using the Service at any time (see §5). Provisions that by their nature should survive termination (e.g. §7, §8, §10, §12) will survive.
12. Governing law
These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts at Attock, Punjab, Pakistan will have jurisdiction, without prejudice to any mandatory rights you may have under applicable law.
13. Contact
- Email: support@rehnuma.online
- Rehnuma, Attock, Punjab, Pakistan
See also our Privacy Policy.